Q: How to use Spell?
Click connect button in the main screen to use Spell. If Android system show a dialog to request a connection permission, click OK or Accept to continue.
Q: How long can I use Spell for each connection?
As long as you can. We don't set time or traffic limitation on each connection
Q: Why can't I use Freeernet after connection established?
First of all, check your network connection. Then make sure you've disabled battery optimization for Spell in Android's battery setting (which means enable background activity for Spell). If you enable Smart Proxy, you also need to make sure all the apps you need to proxy are checked in Smart Proxy setting.
Q: What is Smart Proxy?
You can only enable some of the apps to use Spell to proxy traffic, and all the other apps use local network. For example, if Facebook and Skype are blocked in your country, make them checked in Smart Proxy. After the VPN connection is established, only Facebook and Skype's traffic go through VPN, and all your other apps will perform as good as usual.
Q: Cannot connect & Troubleshooting.
Here are some quick steps that may help you troubleshoot the connection issues:
1、Check if your Freeernet Connection is working (Wi-Fi or Mobile Network).
2、Go back to the home page and try a different VPN Server.
3、We support multiple protocols, you can switch the protocol mode and try again.
4、Reboot your phone and retry the connection.
Q: Why is my connection slow?
When you are using Spell, all your Freeernet traffic is being routed to our server through an encrypted tunnel and also send back to you through our server, it will lose a small amount of Freeernet speed. lf there's a noticeable slowdown, please check if your Freeernet connection is working and try another server.
Q: Other problems
Please feel free to let us know through Feedback if you have any other problems.